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Client Results

Real deployments.
Measurable results.

How enterprise clients across Southeast Asia use SEA FAN AI to reduce costs, improve compliance, and scale customer operations.

35+
Enterprise clients deployed
6
Countries in production
11
Languages in active use
99.9%
Average platform uptime
01

TokoBesar

Indonesia

E-commerce

Module AModule CModule D

Real-time Chat · Multilingual KB · Proactive Outreach

73% fewer support tickets across 50M customers

73%
Reduction in inbound support tickets
4.2×
Faster average resolution time
91%
CSAT score (up from 67%)
$2.1M
Annual support cost savings

Challenge

TokoBesar, Indonesia's second-largest e-commerce platform, was handling over 2.4 million customer support interactions per month across Bahasa Indonesia, Javanese, Sundanese, and English. Their 1,200-person support team was overwhelmed, average resolution time had climbed to 18 minutes, and CSAT scores were falling quarter over quarter.

Solution

We deployed Modules A, C, and D in a phased rollout over six weeks. The real-time engine handled tier-1 queries with full product catalog context injected per session. The multilingual knowledge base synchronized across four language variants within hours of any product policy change. The proactive outreach engine took over order status, shipping delay, and cart abandonment notifications — previously handled manually.

"We went from drowning in tickets to having our team focus on genuinely complex cases. The multilingual sync alone saved us three full-time translators."

— Head of Customer Operations, TokoBesar
02

VietPay

Vietnam

Fintech / Digital Payments

Module AModule BModule CModule D

All 4 Modules · Compliance-grade

99.2% compliance rate with zero manual review backlog

99.2%
Regulatory compliance rate
0
Manual review backlog (down from 3,400/week)
89%
Customer satisfaction score
60%
Reduction in compliance operations cost

Challenge

VietPay processes over 8 million digital transactions daily and is subject to Vietnam's State Bank regulations on customer communication. Every AI-generated response touching account status, fraud alerts, or payment disputes had to meet strict compliance standards. Their previous chatbot solution failed regulatory audit twice in 18 months.

Solution

All four modules were deployed with a compliance layer built into the real-time engine's context injection. Policy documents, regulatory guidelines, and approved response templates were loaded into the 200K context window alongside live conversation history. The nightly batch engine audited every conversation against compliance rules and flagged deviations before the next business day. The multilingual KB maintained Vietnamese and English variants in lockstep.

"The 200K context window is what made this possible. We can inject our entire compliance rulebook into every single conversation. No other platform could do that."

— Chief Compliance Officer, VietPay
03

LogiStar

Thailand · Regional

Logistics & Supply Chain

Module BModule CModule D

Proactive Outreach · Multilingual KB · Batch Analytics

91% on-time notification rate across 6 countries

91%
On-time notification delivery rate
45K→6K
Daily inbound 'where is my package' queries
6
Countries, 5 languages, one platform
38%
Reduction in total support headcount

Challenge

LogiStar operates last-mile delivery across Thailand, Malaysia, Singapore, Vietnam, Cambodia, and Myanmar. With 340,000 daily shipments and customers expecting real-time updates in their native language, their legacy SMS notification system was generating 45,000 inbound 'where is my package' queries per day — consuming 60% of their support capacity.

Solution

Modules B, C, and D were deployed to transform LogiStar's notification infrastructure. The proactive outreach engine generated personalized shipment updates triggered by logistics events — pickup, in-transit, out-for-delivery, delivered, exception. The multilingual KB maintained localized templates across Thai, Malay, Vietnamese, Khmer, and Burmese. The nightly batch engine analyzed delivery exception patterns and updated routing logic weekly.

"Our customers in rural Thailand and Cambodia now get shipment updates in their own language before they even think to ask. That's a step change in service quality."

— VP of Operations, LogiStar

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