Four engines.
One platform.
SEA FAN AI runs on four parallel modules — each triggered differently, each optimized for a distinct workload. Together they drive enterprise-grade AI operations across Southeast Asia.
Real-time Conversation Engine
Delivers instant, context-aware responses by injecting full conversation history and enterprise knowledge into every reply. Handles compliance-grade customer service at scale with sub-second latency.
Capabilities
- Full-context injection per conversation turn
- Compliance-aware response filtering
- Real-time sentiment analysis and escalation routing
- Multi-channel support (web, app, WhatsApp, LINE)
- Live agent handoff with full context transfer
Nightly Batch Processing Engine
Processes the full day's conversation corpus overnight. Generates analytics reports, updates routing rules, refreshes knowledge base entries, and surfaces anomalies — all without human intervention.
Capabilities
- Full-day conversation analysis and KPI extraction
- Automated report generation for enterprise dashboards
- Dynamic routing rule and policy updates
- Anomaly detection and escalation flagging
- Knowledge base gap identification and patching
Proactive Outreach Engine
Monitors business events and automatically generates personalized outreach — order confirmations, shipping updates, cart recovery messages, and churn-prevention campaigns — at enterprise scale.
Capabilities
- Order and logistics notification generation
- Churn-risk user retention campaigns
- Personalized upsell and cross-sell messaging
- A/B variant generation at scale
- Delivery channel orchestration (SMS, email, push, chat)
Multilingual Knowledge Base
Maintains a synchronized, authoritative knowledge base across 11 Southeast Asian languages. When brand content changes, the engine propagates updates to all language variants automatically — no manual translation required.
Capabilities
- Thai, Vietnamese, Malay, Indonesian, Filipino, and 6 more
- Automatic propagation on brand content change
- Terminology consistency enforcement across variants
- Regional compliance variant management
- Version-controlled knowledge snapshots with rollback
Why Claude
200K context?
Our four-module architecture is only possible because of Claude's 200K token context window. Nightly batch processing requires ingesting an entire day's conversation corpus in a single pass — no other model handles this reliably at production scale.
Beyond context length, Claude's instruction-following consistency and native Southeast Asian language capability are non-negotiable for our compliance-grade enterprise clients.
200K Context Window
Ingest full conversation history and policy documents in a single pass
Long-text Stability
Consistent output quality across the full context length — critical for batch jobs
Instruction Following
Compliance-grade adherence to enterprise policy rules and tone guidelines
11 SEA Languages
Native-quality Thai, Vietnamese, Malay, Indonesian, Filipino, and more
Ready to deploy?
Talk to our team about which modules fit your enterprise workflow.